4M Cleaning Solutions

Privacy Policy

4M Cleaning Solutions — Privacy Policy

Effective date: October 2025

1) Information We Collect

  • Contact info: name, email, phone number, organization, role.
  • Service details: facility location/size, equipment, requested services.
  • Communications: emails, call notes, and (if you opt in) SMS messages.
  • Website data: pages viewed, IP address, browser/device info, cookies/analytics.

2) How We Use Information

  • Provide quotes, schedule service, fulfill orders, and support accounts.
  • Send operational updates and (if you opt in) limited marketing/service alerts.
  • Improve our site, products, and customer support.
  • Protect against fraud, misuse, or illegal activity; comply with law.

3) SMS/Text Messaging Program & Opt‑In Terms

By providing your mobile number and checking the opt‑in box on our forms, you consent to receive SMS/text messages from 4M Cleaning Solutions. Message frequency varies (typically 1–4 messages/month). Message & data rates may apply.

  • Opt Out: Text STOP to end. You will receive a final confirmation message.
  • Help: Text HELP for assistance.
  • Support: Email [email protected] or call 833‑467‑6548.
  • Carriers: Carriers are not liable for delayed or undelivered messages.
  • Purpose: Service updates, scheduling, order status, and limited promotions related to 4M.
  • Consent: Not a condition of purchase. You can receive service without opting in.

Where required, we rely on your consent, performance of a contract, our legitimate interests in operating and improving services, and/or compliance with legal obligations.

5) Sharing of Information

  • Vendors/Service Providers: e.g., website hosting, analytics, messaging platforms, payment processors.
  • Safety, legal, or compliance when required by law or to protect rights and safety.
  • Business transfers in connection with a merger, acquisition, or asset sale.
  • We do not sell personal information.

6) Cookies & Analytics

We use cookies and similar technologies to operate the site and understand usage. You can control cookies in your browser settings. If you use tracking‑protection, some features may not work as expected.

7) Data Retention

We retain personal information only as long as needed for the purposes described or as required by law (e.g., records, compliance, dispute resolution). SMS consent logs are kept to document your preferences.

8) Your Choices & Rights

  • Access, correct, or delete certain information (subject to verification/legal limits).
  • Withdraw SMS consent anytime by texting STOP.
  • Unsubscribe from marketing emails via “unsubscribe” links.
  • Residents in some regions (e.g., EEA/UK/CA/CA‑CPRA) may have additional rights; contact us to exercise them.

9) Security

We use reasonable technical and organizational measures to protect personal information. No system is 100% secure; please use strong, unique passwords and secure networks when submitting information.

10) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their data.

11) International Users

If you access the site from outside the U.S., your data may be processed in the U.S. where laws may differ from your jurisdiction.

12) Changes to This Policy

We may update this Policy periodically. We’ll change the “Effective date” above and post the updated Policy on this page.

This page is provided for general informational purposes and is not legal advice. Consult your counsel to tailor this Policy to your operations and the laws that apply to your business and customers.

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